24/7 Customer Support
Why is the availability of a good customer support service vital on today?s Internet hosting market? Which are the standard customer support channels?
Being able to get in touch with your shared web hosting provider any time you have any questions or encounter any troubles is quite important and how fast they will reply and react is essential, in particular when your website is business-oriented, as more downtime often means losing potential clients. The support options are also an easy way to identify genuine suppliers from resellers. The second generally answer only to e-mails or support tickets and you'll need to wait for a day or even more so as to get an answer. When your issue calls for several responses, you may end up losing a few days to get a problem resolved. When you use the services of a genuine and reliable hosting provider, you'll be in a position to connect with the support team anytime and get a quick response no matter what the problem or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Shared Web Hosting
We acknowledge the significance of receiving assistance without delay, that's why our shared web hosting services come with 24/7 tech support plus various means of communication. If you do not have an account yet, you can phone us or use our live chat and chat with a live agent, to inquire about our services or check if our servers meet the system requirements for your websites. In this way, you'll never end up obtaining a service that you cannot use. If you already have your website hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires additional analysis. In contrast to the majority of providers out there, we respond to all tickets within the hour, so you won't have to wait for a whole day. Our support services are available round-the-clock, even during public holidays.