There are several ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will always find irrespective of which company you select is a support ticket system. This is the least complicated means of correspondence for several reasons. If no client care staff member is free at the moment and they are all engaged, a telephone call may not be replied to, but a ticket will always be received. In addition, you can copy & paste large pieces of info without the need to worry about misprints, and if a given problem requires more time to be resolved or a number of replies must be exchanged, all the info will be in one location, so either party can always see the comments supplied by the other one. The drawback of using tickets to touch base with your hosting company is that they are usually separate from the web hosting platform, which goes to say that if you need to supply information or to adhere to directions, you will need to use at least two different accounts and this number may increase in case you would like to administer several domains. Besides, many web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time while awaiting an answer.

Integrated Ticketing System in Shared Web Hosting

In stark contrast to what you may find with lots of other web hosting companies, the support ticket system that we’re using with our Linux shared web hosting is an essential part of the Hepsia Control Panel, which is included with all web hosting accounts. You won’t have to memorize several log-on credentials, as you will be able to manage your tickets and the hosting account itself from one location. So, in case you have an enquiry or experience a challenge, you can get in touch with our help desk staff right away. Our ticketing system offers a smart search mechanism. This means that even in case you’ve sent plenty of tickets over the years, you will be able to track down the one that you want without much effort. You can also see knowledge base guidelines for resolving commonly encountered complications.