If you ever experience a problem with your website and are unable to resolve it yourself, ask the respective hosting provider’s technical support staff to help you bring the website back online. A timely solution would be the most optimal scenario, but lots of hosting companies reply within 24 hours or even more, particularly if you’re dealing with a hosting reseller. Even if your problem can be resolved easily, your site may not function satisfactorily or may not be reachable at all for a prolonged time interval, so you may lose potential customers because it is rather unlikely that anyone will ever come back to an out-of-order site. Thus, you have to make certain not only that you can get in touch with your web hosting provider, but also that they can reply and assist you in a well-timed manner. If a software app update doesn’t proceed as planned or you delete something by accident, for instance, the website must be restored swiftly in order to prevent extended downtime.

One-Hour Response Guarantee in Shared Web Hosting

If you’re using any of our Linux shared web hosting and you’ve got a query or chance upon an obstacle, you can touch base with us 24-7-365 by submitting a tech support ticket or by sending an e-mail and we guarantee that you’ll obtain a response in no more than one hour. In case the issue can be sorted out, we will do it before we respond to you, whilst in case there’s something that you need to do on your end, we’ll give you all the required details – what settings to check, what workable solutions to try out, etc. Normally, you’ll obtain an answer within less than 30 minutes, which implies that waiting around for hours or even for more than a day to receive help is something inconceivable. Our one-hour response guarantee is valid for any question that you might have – billing, technical or general.