Despite the fact that this isn't the mainaspect for you to recognize a trustworthy shared web hosting company from a bad one and a reseller from a real provider, the option to call and communicate with a live person is a sign that you are not using the services of a one-person firm and that you can get in touch with someone if you need help. The phone support for web hosting services may range from common to experienced, which means that the problems that can be resolved with a phone call differ depending on the specific supplier. Generally, these matters are more basic and include billing or 1st level technical issues as more complex problems usually need a support ticket where both you and the administrators can track what is going on with a given situation. Nevertheless, being able to call your provider can save you lots of time and efforts for the numerous tiny problems which will eventually show up at the time you manage your hosting account.
Phone Support in Shared Web Hosting
Because we have live phone support 14 hrs every day, you will be able to contact us and consult with our customer support agents to learn more about the Linux shared web hosting that we offer and make sure that our servers match the system requirements for your sites before purchasing anything. For your convenience, we now have phone numbers on three different continents and you're able to call the one closer to you - in the U.S.A., the UK or Australia. In case you are already an existing customer, you will be able to phone us about general and billing matters, or even about some technical matters. If the situation is strictly technical or it can take longer time to analyze, you should use our ticketing system, that will allow both you and our tech support crew to monitor the information provided by each side.