Client Support Channels
A One–Hour Response Time Guarantee
Every assistance request you send to us will be replied to within maximum sixty minutes. If for any reason whatsoever your support ticket or e–mail calls for additional assistance from an administrator, we will without delay forward it and leave a comment to let you know that your matter is being worked on. If you make use of our Optional Managed Services package, any of the services included there will be executed at a time of your choosing.
An Excellent Customer Service
Our technical support staff will be at your disposal twenty–four–seven if you need help working with the Web Hosting Control Panel or with any of the applications that we have preinstalled on your behalf on the dedicated hosting server. What is more if you need help tackling the regular admin tasks on your dedicated server, you can examine the Optional Managed Services package, which includes data backup hard disk drive space, weekly OS updates, problem troubleshooting and software installation procedures, server monitoring and rebooting services, etcetera.
A User–Friendly Help Area
We have provided our Web Hosting Control Panel with a detailed knowledgebase, which includes detailed explanations of all its features and functionalities. Additionally, we have created in–depth video tutorials that will further instruct you how to carry out a specific action or solve a commonly experienced issue. The educational articles and the tutorial video clips are easily reachable from each section of the Web Hosting Control Panel via the Videos and Help buttons located in the upper right corner.